What it measures: How professional and seamless the experience is for your clients — from communication to document access to issue handling.

Q1.How do your clients access their invoices, contracts, and service documents?

Q2.How do clients report issues, complaints, or ad-hoc requests?

Q3.How do you share service reports, inspection results, or updates with clients?

Q4.How would your clients describe the experience of working with your company?